Customer Service Course - 9th November 2023 - Impact Factory London
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Impact Factory
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Event Details
Customer Service Course - 9th November 2023 - Impact Factory London
This customer service course is for, whether face to face, over the phone or electronically.
It is designed to help you manage your own feelings and behaviour while looking after your customers.
It will build your confidence and enable you to manage customer expectations, handle difficult customers and make the most of every customer contact.
You'll gain the skills you need to and we'll teach you how to take care of yourself and feel confident in any customer situation.
We believe this is one of the best and most effective customer service courses in the UK!
Course Objectives:
* Defining Good Customer Service
* Finding the "Human Moment"
* Gaining Confidence
* Delivering a Positive Experience
* Advanced Listening and Responding
* Building Customer Loyalty
* Personalising Customer Relationships
* Difficult, Rude or Indifferent Customers
* Using Empathy to Manage Complaints
* Make the Customer's View Work for You
* Caring for Yourself
What Our Delegates Say:
"This has to be the best customer services training I have ever attended. The course was made fun and I felt comfortable enough to participate and enjoyed it. I thought it would have been boring, but the scenarios and role play implemented the learning process."
NHS Brent - Customer Service Training Course
Excellent course! It was structured to include all the attendees but also to give each one of us individual and constructive feedback. I came away with positive suggestions which I am endeavouring to apply to both my work and personal life."
Charlotte Arimatsu - Head Nurse - The Village Vet Group
URLs:
Booking: https://go.evvnt.com/1516992-0?pid=10018
Brochure: https://go.evvnt.com/1516992-3?pid=10018
Website: https://go.evvnt.com/1516992-5?pid=10018
Inquiries: https://go.evvnt.com/1516992-9?pid=10018
Price:
One Day Course: GBP 550.00
Venue details: Impact Factory | Professional Development | Training and Courses, 52 Upper Street, London, N1 0QH, United Kingdom
It is designed to help you manage your own feelings and behaviour while looking after your customers.
It will build your confidence and enable you to manage customer expectations, handle difficult customers and make the most of every customer contact.
You'll gain the skills you need to and we'll teach you how to take care of yourself and feel confident in any customer situation.
We believe this is one of the best and most effective customer service courses in the UK!
Course Objectives:
* Defining Good Customer Service
* Finding the "Human Moment"
* Gaining Confidence
* Delivering a Positive Experience
* Advanced Listening and Responding
* Building Customer Loyalty
* Personalising Customer Relationships
* Difficult, Rude or Indifferent Customers
* Using Empathy to Manage Complaints
* Make the Customer's View Work for You
* Caring for Yourself
What Our Delegates Say:
"This has to be the best customer services training I have ever attended. The course was made fun and I felt comfortable enough to participate and enjoyed it. I thought it would have been boring, but the scenarios and role play implemented the learning process."
NHS Brent - Customer Service Training Course
Excellent course! It was structured to include all the attendees but also to give each one of us individual and constructive feedback. I came away with positive suggestions which I am endeavouring to apply to both my work and personal life."
Charlotte Arimatsu - Head Nurse - The Village Vet Group
URLs:
Booking: https://go.evvnt.com/1516992-0?pid=10018
Brochure: https://go.evvnt.com/1516992-3?pid=10018
Website: https://go.evvnt.com/1516992-5?pid=10018
Inquiries: https://go.evvnt.com/1516992-9?pid=10018
Price:
One Day Course: GBP 550.00
Venue details: Impact Factory | Professional Development | Training and Courses, 52 Upper Street, London, N1 0QH, United Kingdom
Entry Fees
Free Registration
Categories
Event Frequency
One Time
Event Timings
(GMT+0:00) Universal Time UTC
10:00 AM - 05:00 PM (Nov 09) (Public)
Organizer
Impact Factory
2 Followers
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Impact Factory is a Training and Professional Personal Development Consultancy based in London. With clients around the world, we create positive change and agility for organisations and professionals to adapt in this fast-paced and ever-changing ...
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